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ASSOCIATION OF PUBLIC TRANSPORT USERS (APTU)

We are the local traveller's Group representing the interests of passengers travelling on Govia Thameslink Railway ("Thameslink") to/from stations between Harlington and West Hampstead inclusive on the Bedford - London - Brighton line.

Read our July 2016 newsletter.

Our focus is on the day to day life of the commuter and occasional traveller - getting things fixed, getting xplanations when things go wrong and pressing Thameslink to improve their communications. The subjects we take up with them are many and varied - see our old newsletters for examples.

Committee members meet Thameslink management regularly, and are in frequent dialogue with them about specific issues.  We hold an annual meeting with the Train Operator & Network Rail Senior Management for all members each Spring (last one: 19 April 2016).

Member quote: I must say what a great service you have been providing!  The information in your newsletters is far better .  It was nice to be properly informed during all the disruption and to get real feedback from the consultation.

Our current priorities are as follows:

  • The current poor peformance
  • Incorrect and missing information for passengers, particularly regarding disruption
  • Compensation where regular delays of under 30 minutes are occuring

In between times we keep members up to date with e-newsletters - over 25 in the last 4 years.

We are also in regular dialogue with Thamelink on the practical consequences to us all of Thameslink programme.

Member quote: Your last letter was very impressive - Well done!

is the best option to contact the Committee; to contact a Station representative directly, email | | | | | | | | | | | ; for general enquiries, please use . Please note that our old address 'membership.secretary@aptu.org.uk' is no longer in use because of spam volumes.

It is only £3.00 per annum - Why not join now? We accept online payment via PayPal.


Have a look at recent newsletters (the latest ones are only available to members). Now updated with July 2016 newsletters.

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