ASSOCIATION OF PUBLIC TRANSPORT USERS (APTU)
BEDFORD - LONDON LINE COMMITTEE
We are the local traveller's Group representing the interests of First Capital Connect's Thameslink passengers at stations between Harlington and West Hampstead inclusive.
|Member quote: I must say what a great service you have been providing! The information in your newsletters is far better that the info on the FCC website. It was nice to be properly informed during all the disruption and to get real feedback from the consultation.|
Committee members meet FCC management regularly, and are in frequent dialogue with FCC management about specific issues. We hold an annual meeting with FCC management for all members each Spring (last one: 31 May 2012).
In between times we keep members up to date with e-newsletters - over 30 in the last 3 years.
Our focus is on the day to day life of the commuter and occasional traveller - getting things fixed, getting explanations when things go wrong and pressing FCC to improve their communications. The subjects we take up with them are many and varied - see our old newsletters for examples.
We pressed FCC to deliver the best possible compensation offer for the troubles with the service in 2009/10, and believe that we (in conjunction with many others) helped FCC understand the depth of unhappiness with recent service levels. We believe that a key contribution we make is to help get practical issues solved - for instance we helped FCC with the practicalities of compensation offers.
We are also in regular dialogue with FCC on the practical consequences to us all of Thameslink programme, which included the closure of Moorgate.
is the best option to contact the Committee; to contact a Station representative directly, email | | | | | | | | | | | ; for general enquiries, please use . Please note that our old address 'email@example.com' is no longer in use because of spam volumes.
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Have a look at recent newsletters (the latest ones are only available to members).